The Internet major, International Business Machines (IBM) has launched Watson Works, a curated set of products that embeds Watson Artificial Intelligence (AI) models and applications to help firms navigate many aspects of the return-to-workplace challenge following lockdowns put in place to slow the spread of COVID-19.
Post-COVID-19 New Approaches
Returning people to the workplace during the continuing global pandemic demands new approaches to promote the health, safety and productivity of workers in a privacy-preserving way. Watson Works provides data-driven insights to help employers make informed decisions on workplace re-entry, facilities management, space allocation and other COVID-related priorities.
Elaborating on the advantages of Watson Works, Bob Lord, Senior Vice President, Cognitive Applications, Blockchain and Ecosystems, IBM said: “We have designed Watson Works to help businesses navigate the workplace with the ongoing COVID-19 health crisis as effectively as possible. Applying AI models and applications is especially useful in this context, where there are so many different sources of information businesses must consider, and every aspect of the situation is in flux.”
Throwing further light on it, Subram Natarajan, Chief Technology Officer, IBM India, said: “It cannot be overstated just how disruptive the COVID-19 pandemic has been to businesses worldwide. As most of the global economies and businesses reopen, organisations are facing the complex challenge of returning people to workplaces in a way that prioritizes the health, safety and productivity of employees. Watson Works has been made available to enable companies to leverage AI for reinventing themselves to adapt to the new normal and emerge smarter.”
How Watson Works Address the Challenges
Watson Works is designed to help companies with these elements of returning to the workplace as they respond to COVID-19 related challenges:
• Manage facilities and optimize space allocation by using real-time data provided by the employer including WiFi, cameras, Bluetooth beacons and mobile phones. This data, collected in a way that is designed to preserve employees’ privacy, enables managers to quickly reallocate spaces, designate no-go zones, arrange for cleaning and monitor crowding, social distancing and mask-wearing.
• Prioritise employee health by enabling employers to make evidence-based decisions about when to have employees return to the workplace and when certain offices or worksites should be closed. Facilitate the collection and analysis of real-time data from multiple sources, including local infection rates and trends, voluntarily shared employee symptoms and test results, employee and household health risks, and state and local regulations. Furthermore, managers can be swiftly alerted to relevant updates.
• Communicate with employees, vendors and other stakeholders. Through virtual agents and apps that use Watson’s Natural Language Processing capabilities, employees can get answers from employers to COVID-19 and HR questions, self-report symptoms, or learn whether or not they should report to work that day. Employees can also find out what time the employer thinks is the best time to arrive at the office, to avoid overcrowding.
• Maximise the effectiveness of contact tracing by assisting organisations with support for care agents and contact tracers. When employees voluntarily notify their employers of a positive test result and give consent, contact tracers can conduct interviews and use information from multiple sources to help identify individuals who should be notified of potential exposure, document all case-related information in a secured, privacy-preserving system, and trigger employer designed case management workflows to support employees while they recover.
IBM has long been a leader in the responsible stewardship of technology and clients’ most valuable data. Watson Works will conform to the company’s high ethical standards, long-established Principles for Trust and Transparency and guidelines for deployment of technologies in response to the COVID-19 emergency.
Watson Works is a curated set of products based on capabilities in IBM Return-to-Workplace Advisor, IBM TRIRIGA, IBM Watson Care Manager and IBM Maximo Worker Insights.